Return & Refund Policy
Temple Tradition – Return & Refund Policy
Effective Date: [November 5th, 2025]
At Temple Tradition, we take great care to ensure the quality of our herbal wellness products.
Each item is handled with mindfulness, cleanliness, and respect — just as our tradition teaches.
Your satisfaction is very important to us, and this policy explains how returns and refunds are handled.
1. All Sales Are Final – With Careful Exceptions
Due to the nature of our herbal and wellness products, we cannot accept returns once the packaging has been opened or used.
This is for safety, hygiene, and quality control reasons.
However, we will gladly replace or refund any product that arrives damaged, defective, or incorrect.
2. Damaged or Defective Items
If your order arrives damaged or you receive the wrong product:
-
Please contact us within 7 days of delivery.
-
Include your order number, a clear photo of the product, and a brief description of the issue.
-
Once verified, we will offer a replacement or refund (your choice).
We may ask you to return the defective item before sending a replacement.
3. Lost Packages
If your package does not arrive within the estimated delivery window:
-
First, check your tracking number and local postal service updates.
-
If still unresolved after 10 business days (U.S.) or 21 days (international), please email us.
We’ll investigate and work with our carriers to resolve the issue promptly.
4. Refunds (if applicable)
Once your return or issue is approved, your refund will be processed within 5–10 business days to your original payment method.
Please note that banking institutions may require additional time to post the credit to your account.
Shipping fees (if applicable) are generally non-refundable unless the return is due to our error.
5. Non-Returnable Items
For health and safety reasons, we cannot accept returns or issue refunds for:
-
Opened or used patches
-
Partially used herbal products
-
Gift cards or promotional items
6. Exchanges
If you ordered the wrong item and wish to exchange it, please contact us before opening the package.
If the product is still sealed, we can guide you through an exchange process (shipping costs may apply).
7. How to Contact Us
For all return or refund inquiries, please contact us:
📧 shifuwangbo@gmail.com
🌐 www.TempleTradition.com
Please include your name, order number, and photos (if applicable) so we can assist you quickly.
8. Our Promise
Temple Tradition stands for integrity, compassion, and quality.
Every product is created and shipped with care — and we will always do our best to ensure that your experience reflects the same values.